Terms & Condition

Terms & Conditions – South East Taxi

Welcome to South East Taxi. By booking or using our taxi services, you agree to comply with the following Terms & Conditions. These terms are designed to ensure fair use, safety, transparency, and a smooth experience for all passengers.

Acceptance of Terms

By accessing our services, making a booking, or travelling with South East Taxi, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, we advise you not to use our services.

Service Overview

South East Taxi provides professional taxi and transportation services, including local travel, airport transfers, corporate travel, event transfers, and other related transport solutions. All services are subject to vehicle availability, traffic conditions, and operational constraints.

Bookings and Cancellations

Booking Policy

• Bookings can be made via phone or approved booking platforms

• Accurate pickup and drop-off details must be provided

• Any changes should be communicated as early as possible

Cancellation Policy

• Cancellations should be made promptly to avoid inconvenience

• Late cancellations may attract a cancellation fee

• No-shows may be charged based on distance and waiting time

Fares and Payments

South East Taxi aims to maintain transparent and fair pricing.

• Fares are calculated based on distance, time, and service type

• Additional charges may apply for tolls, waiting time, or special requests

• Payments can be made using approved payment methods only

We reserve the right to update fares in line with operational or regulatory changes.

Passenger Responsibilities

Passengers are expected to behave respectfully and responsibly during travel.

• Seat belts must be worn at all times

• Damage caused to vehicles may be charged to the passenger

• Illegal activities, smoking, or unsafe behavior are strictly prohibited

Failure to comply may result in service refusal without refund.

Driver Responsibilities

Our drivers are trained to provide safe and professional service.

• Operate vehicles in accordance with road laws

• Maintain courteous and respectful conduct

• Ensure passenger safety and comfort throughout the journey

Safety and Liability

Safety Commitment

We prioritize passenger safety through regular vehicle maintenance and professional driving standards.

Limitation of Liability

• South East Taxi is not responsible for delays caused by traffic, weather, or unforeseen circumstances

• We are not liable for loss of personal belongings left in vehicles

• Liability is limited to the extent permitted by law

Lost and Found

If an item is left behind, passengers should contact us immediately.

• We will make reasonable efforts to locate lost items

• Unclaimed items may be disposed of after a reasonable period

• South East Taxi is not liable for lost or damaged belongings

Privacy and Data Use

We respect your privacy and handle personal information responsibly.

• Booking details are used only for service delivery

• Personal data is protected and not sold to third parties

• Information may be shared only when required by law

Please refer to our Privacy Policy for full details.

Service Refusal

South East Taxi reserves the right to refuse service in cases including:

• Passenger misconduct or unsafe behavior

• Incorrect booking information

• Situations posing risk to driver or vehicle safety

Changes to Terms

We may update these Terms & Conditions periodically.

• Updated terms will apply immediately upon publication

• Continued use of services indicates acceptance of revised terms